Made to order items
Made-to-order items require 60-90 business days for production and are non-cancellable.
In stock items
The available items can be shipped within 2-7 working days.
We are not responsible for: delivery delays/wrong addresses/recipients not home/customs problems.
Countries outside the EU Important Notice:
Kindly be advised that the items will be dispatched from Italy. Purchasers from non-EU countries are accountable for settling any applicable import duties.It is the buyer’s responsibility as the buyer to be aware of your own country's importation policies.If the parcel is abandoned or sent back to the sender due to outstanding import duties, the purchaser is required to cover the deficit and arrange for the re-shipment of the goods.
We insure the shipment, Insurance Coverage: Loss and Damage.
Please refuse to sign and return to Italy (no postage required).
If the courier signs for the damaged courier without permission, Please provide:
1. the buyer's local post office's complaint certificate. This must be noted on the delivery form (courier's Personal Digital Assistant). Delivery confirmation email/SMS or delivery note signed/sealed by the courier.
2. Photo of damaged goods in their entirety, and not just a small detail. The external packaging (box), including the shipping label.
3. The deadline to submit the claim is 7 days from the delivery date. If the buyer cannot refuse to sign or provide a claim of the local post, the transportation company will not accept the claim, we won't deal.